Enjoy Reliable Support for Your Smart Home
Even the best technology can hit a snag, so we make sure it doesn’t derail your day. Whether it’s proactive system monitoring, remote fixes, or giving you simple tools to reset your system yourself, our comprehensive support plans keep things running smoothly and stress-free.
Why Our Clients Love Our Support Plans
What Do We Keep an Eye On?
We monitor the status of your connected devices and keep tabs on your home’s tech health:
- Real-time network connectivity across your devices
- The status of AV gear, smart lighting, and other connected tech (varies by brand)
- Internet connection uptime, plus upload/download performance
What Stays Off Our Radar (For Now)
There are a few things we can’t track remotely:
- Sound or video quality (a device can be online even if the content isn’t behaving)
- Specific app performance within devices (e.g., Netflix errors on Apple TV or Spotify producing an error message within a functioning Sonos player)
- Your kitchen appliances, pets, kids, or anything else not plugged into your network—including zombies, for now.